CONCIERGE

WHC_Logo_Blue

A Division of The CBMC Group

Signature Amenities Management Services

White House Concierge, a division of The CBMC Group, shares over a century long tradition by providing complete concierge and related services. White House Concierge (WHC) is dedicated to the consistent delivery of quality in all aspects of our operation.

Broadening the scope of a traditional concierge company, we are redefining the industry by offering our valued clients our signature Amenities Management Services. WHC offers both Residential and Corporate services, which will be tailored to your precise needs.

A concierge who is located in a residential building offers a highly personalized level of service to year-round residents. From accepting package deliveries, to arranging for drop- offs, dry cleaning pickup and delivery, or just being the first to welcome guests to the property. Additionally, our residential concierge staff members are masterful at partnering with property management in not only handling the most intimate details of tenants’ lives, but also maintaining the day-to-day needs of the property in a seamless and professional manner.

Our corporate concierge services easily help property managers and tenants navigate the daily details involved in managing the day to day activities of the facility. In addition to the value added benefits to clients and employees, our staff is able to offer corporate concierge programs that can be easily transitioned into your organization.

WHC is committed to redefining and employing unique customer service programs and offering team players with emphasized importance on discretion and integrity, tact and diplomacy.

WHC is goal centered on ensuring our clients are satisfied. All Concierge staff are knowledgeably trained to deliver exceptional customer service, in order to ensure a seamless experience for our client’s guests, residents and tenants. Our concierges accommodate requests within the guidelines of the client for which the concierge works.

Our Concierge Associates (CA) are always polite, flexible and accommodating. The most important skill needed in order to be a concierge is communication. Our CA’s are trained to interact with clients either by telephone or in-person.

 

Key duties are interpreted as being descriptive and not restrictive in nature:

Greeting residents & their guests

Screening persons entering the building

Answering the telephone

Dispensing mail, deliveries & packages

Logging maintenance requests

Recording incidents that occur

Responding to management requests